01
Shared inbox
Every conversation, in context.
Manage website chats together with priorities, assignments, viewed-message receipts, private whispers and @mentions.
Explore the previewTHE TOOLS BEHIND A BETTER HELLO
One workspace. A better way to help.
Start a conversation, share knowledge, follow up with a ticket, and bring a teammate in when needed. Explore the tools that connect each step.
EXPLORE THE WORKSPACE
Sample data
Inbox 3
All 3 · Mine 2 · Unread 1Customer replies and whispers, clearly separate.
Maya ChenOnline · Acme Store
Can I use our own logo in the widget?
Jordan joined the chat
Yes. Add your logo in Chat widget, preview your changes, and publish when ready.
Seen · sampleWHISPER · TEAM ONLY
@Alex — can you help with the next step?
Interactive product preview. All people, messages and activity are sample data. Changes stay here and do not update a workspace.
02
Tickets
Turn a question into a clear next step.
Create linked tickets, set priorities from low to urgent, assign a teammate, and track open, pending, resolved and closed requests.
Explore the preview03
Contacts
Remember the person behind the message.
Explore customer profiles and conversation history. Add contacts, import or export CSV files, and organize your directory with tags and bulk actions.
Explore the preview04
Knowledge base
Write once. Help again and again.
Draft and publish help articles, organize categories, and offer a searchable help center with suggested articles in your widget.
Explore the preview05
Automations
Make your next welcome feel effortless.
Build and test rules for visitor events, greetings and routing. Activate, pause and manage your website automations from one place.
Explore the preview06
AI agent
A helpful first reply. A human when needed.
Answer using approved knowledge, test replies, and hand off to your team when a visitor asks for a person or needs more help.
Requires a configured AI provider, model access and API billing.Explore the preview07
Live visitors
See the page behind the question.
View presence, current pages, country, device and browser details. See a visitor’s draft while they compose a message when live draft preview is enabled.
Explore the preview08
Chat widget
A welcome that looks like your brand.
Customize colors, logo, greeting, launcher and layout. Preview desktop and mobile, save changes, then publish your widget.
Explore the preview09
Multiple websites
One workspace. The right website context.
Switch to one website or combine them all. Keep inboxes, tickets, notifications and website settings in the scope you choose.
Explore the preview10
Team & access
Give each teammate the right space.
Manage teammates, roles and website access. Share private notes, mention a colleague, and keep customer replies separate from team conversations.
Explore the preview11
Analytics & notifications
Keep track of the work that matters.
Review conversations, tickets and response-time reporting. Filter by website, agent and country, and choose how QChatter notifies your team.
Explore the preview12
Voice, video & screen sharing
Some questions are easier to show.
Invite an online visitor to a voice or video call from Inbox and share a screen after they join.
Requires a configured media service, a supported browser and participant permission. Provider usage is separate.Explore the previewA WIDGET THAT BELONGS
Your personality, in every pixel.
Change the colors and greeting below. Your workspace adds logos, launcher styles, mobile preview, saved drafts and publishing controls.
YOUR BRAND. YOUR HELLO.
Feels like you.
Works for them.
Try a color, change the greeting, and make this little corner of your website your own.
BUILT AROUND THE WAY TEAMS WORK
A shared inbox. A shared understanding.
A clear owner for every chat
Assign conversations and manage the team members who can access each website.
Context without the noise
Use private whispers and @mentions to coordinate with your team while keeping customer replies clearly separate.
Available, on your terms
Choose Light, Dark or System appearance, manage teammate roles, and keep track of the conversations that need attention.
Connect where it counts.
Install your website’s JavaScript snippet. Customize pre-chat fields, visitor consent and website-specific settings. Configure AI or media providers when you need automated replies or browser calls.
YOUR NEXT CONVERSATION STARTS HERE
Make room for
a better hello.
Give your customers a place to ask.
Give your team a place to answer.